Hi! We’re glad you’re here! Below you’ll find clear answers to the most common questions about ordering, our products, shipping, and payments. If you can’t find what you’re looking for, feel free to contact our Customer Service team at support@vitabathinc.com. We’re happy to help!
GENERAL QUESTIONS:
I placed an order and have not received a confirmation email. Was my order processed?
An email confirmation is sent as soon as your payment is approved. If you haven’t received it, please check your junk or spam folder. To ensure future emails reach you, add our address to your priority inbox.
If you placed the order as a guest (without signing in), you may not receive confirmations. Please contact us at support@vitabathinc.com so we can assist you.
I placed an order and need to cancel it. Is this possible?
Yes, we can usually cancel orders if you contact us within a few hours of placing them. Once an order has left our facility, cancellation is no longer possible. Please reach out to us as soon as possible at support@vitabathinc.com.
PRODUCTS:
A Vitabath® product I previously purchased is not listed on your site.
All currently available products are listed on our website. Items marked “Out of Stock” will be back soon. If you’re looking for a specific product or want an estimated restock date, please email us at support@vitabathinc.com.
A product I ordered arrived damaged. What can you do?
We’re sorry to hear that. While we’re not responsible for damage during transit, please contact us immediately at support@vitabathinc.com. Include your name, order number, photos of the damage, and a brief explanation. We’ll review your case and respond as quickly as possible.
I ordered a product and don’t like the scent. What should I do?
We want you to be delighted with every purchase. If you’re not satisfied, you may return the item for a full refund of the purchase price as long as it is unopened and in its original packaging. Please see our Return Policy for details. Note: The purchaser is responsible for return shipping costs.
I received a Vitabath® product as a gift and have an issue with it. Will you replace it?
If the gift was purchased from our website, please provide the name on the order, order number (if available), and your contact information so we can review it. We generally do not offer replacements for gifts purchased from retail stores. Requests older than 60 days from the original purchase date may not be eligible. Please refer to our Return Policy for more information.
Note: Our products are not tested on animals. You can view our “Free Of” claims and full ingredient lists on each individual product page.
SHIPPING:
When will my order arrive?
Orders are typically processed the next business day (Monday–Friday) and take 4–10 business days for delivery via UPS Ground. For more details, email us at support@vitabathinc.com. Please note: We do not guarantee specific delivery dates.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. If you don’t receive it, please contact us at support@vitabathinc.com for assistance.
My order has shipped but I haven’t received it yet. What can I do?
Shipping can take up to 10 business days. If more than 14 business days have passed since you received the shipping notification, please contact us immediately at support@vitabathinc.com.
The tracking number shows my order was delivered, but I didn’t receive it.
Please contact us right away at support@vitabathinc.com. We’ll open a lost package investigation with UPS (which can take up to 2 weeks). If confirmed lost, we will reship your items.
Where do you ship your products?
We currently ship to all 48 contiguous U.S. states and to Canada. We do not ship to Hawaii, Alaska, or APO/FPO addresses at this time.
Do you ship to PO Boxes?
No, we do not ship to PO, APO, or FPO boxes. UPS requires a physical street address. If a PO Box is entered, our team will contact you to request a valid physical address. If you think you may have entered a PO Box address, please contact us at: support@vitabathinc.com so we can fix this immediately and get your order processed.
What is your shipping rate?
USA:
- Orders under $65 USD: Flat rate of $9.95
- Orders of $65 USD or more: Free Shipping (ensure that shipping fee shows $0.00 at checkout). The subtotal must reach $65 USD before taxes and after discounts.
CAN:
- Orders under $80 CAD: Flat rate of $9.95
- Orders of $80 CAD or more: Free Shipping (ensure that shipping fee shows $0.00 at checkout). The subtotal must reach $80 CAD before taxes and after discounts.
If you are having issues with free shipping, please contact us email us: support@vitabathinc.com and we address your questions or refund you if free shipping was not applied appropriately.
Do you offer expedited shipping?
Unfortunately, we cannot offer expedited shipping at this time as we ship from Canada. Contact us at support@vitabathinc.com for estimated delivery times.
PAYMENTS:
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Your statment will show a charge from Trafalgar Brands, LLC (not Vitabath). Please do not dispute this charge. If you have any questions, email us: support@vitabathinc.com
Why do I have an additional charge on my credit card?
A declined or pending payment may temporarily appear as a charge. If the transaction was declined, the hold usually drops within a few business days. Please contact your bank or card issuer for more details.
Do you accept prepaid or gift credit cards?
Unfortunately, we do not accept prepaid or gift credit cards. These cards typically do not have a billing address associated with them, which causes our payment system to decline the transaction.
Do you accept gift certificates as payment?
If a recipient has an official gift certificate from Vitabath, this may be redeemed on our website exclusively. This will not be accepted on other .com or retailers that sell Vitabath products. If you would like to purchase a gift certificate, you may do so here: Gift Certificate for Purchase
Please note that this is emailed directly to the recipient and we suggest following up to ensure this email didn't go to their junk or spam, we would hate for them to miss your generous gift of luxury.
In which currency are your products listed?
Before shopping, please ensure you have toggled to the correct country (either USD or CAD$) by selecting the dropdown menu located next to the search icon. This is located at the top right portion of our homepage. Choosing correctly will ensure your card is charged appropriately - either USD or CAD$.
Will there be taxes added to my order?
Sales tax is added only on orders shipping to Canada, as our company is based there. Tax rates vary by province:
- Ontario – 13% HST
- New Brunswick, Newfoundland and Labrador, Prince Edward Island – 15% HST
- Nova Scotia – 14% HST
- Alberta – 5% GST
- British Columbia – 5% GST + 7% PST (12% total)
- Manitoba – 5% GST + 7% PST (12% total)
- Saskatchewan – 5% GST + 6% PST (11% total)
- Quebec – 5% GST + 9.975% QST (approx. 14.975% total)
Sales tax is only charged on orders that originate from certain stats within the US, according to law.
Still have questions? We’re here to help!
Please don’t hesitate to reach out to our friendly Customer Service team by email at support@vitabathinc.com. We’re happy to assist you and ensure you have the best possible Vitabath experience.
